We have regular dedicated sales’ staff with many years’ experience. Over time we have built up expertise in the specific requirements for granite and quartz worktops, and we are happy to advise you. You only need to contact us with your worktop dimensions or kitchen plan and we can get the ball rolling.
How do I get a price? Will you send someone to measure up?
We don’t keep sales staff in the field to measure up. Because most of our installations are in new kitchens where a kitchen company has already measured and created a plan, it really isn’t cost effective for us to come out and redo that work. Quoting from customers’ own plans is one way in which we keep our prices down.
Can you give me a quotation over the telephone?
We can and often do, but never feel that telephone quotes are as secure as quotes where we have seen a proper kitchen plan. In particular, we are cautious about buying-in materials especially for a customer where the quotation has been this informal, and in these cases we tend to leave the order until the template process. So for security, speed and smooth-running of your installation, please send a plan.
What information do you need to give me a quotation?
The best way to give us the necessary information is to use our quotation request form on this website: Failing that, we need to know:
- Where are you in the country? A postcode is the most helpful indication.
- Are there any access issues to the installation site – stairs, lifts, tight corners, distant parking etc.?
- What sizes of worktops do you need? Send a plan if possible.
- Do you need upstands?
- Do you need any other pieces that may not appear on a plan – windowsills, splashbacks, vanity tops etc.?
- Are there any special curves or edge profiles required?
- How many and what types of cutouts do you require?
- What colour and material types are you interested in?
Is the price going to change on templating?
We pride ourselves on honouring our quotes. We do not gazump, we do not hold back on hidden extras only to unveil them after customers are “hooked”, we do not use “hard sell” tactics and we even include the VAT in our quote so that it doesn’t hit you with an unexpected thud at the end of the process. In other words, the vast majority of our customers pay exactly what they are first quoted. You can see the evidence for this here: http://www.checkatrade.com/affordablegranite/
There are two exceptions to this:
- When there are significant differences between the plan as sent and the reality of the kitchen as we find it on templating. Few kitchens are made perfectly according to plan, and all quotes are subject to templating. It is fairly rare, though, for the differences to be significant when it comes to pricing. And if we find we need LESS material than we quoted for we can usually reduce your price. The most common reason for an unforeseen increase is extra depth in the worktops – sometimes pipework along the wall will throw all the kitchen units forward, necessitating worktops at over 650mm deep, and this can cause appreciable cost increases.
- Where customers opt to add elements not included in the original quote. This is BY FAR the most frequent reason for increased costs – splashbacks, sills, vanity tops and hearths which customers choose to have templated and installed at the same time as their kitchen.